Last updated: August 2026
Welcome to ERND. This page sets out the terms that apply when you use our website or purchase from ERND. Running. We’ve kept things as straightforward as possible. By using our website or placing an order, you agree to the terms below. Nothing in these terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other rights that cannot legally be excluded.
ORDERS & PAYMENT
All prices on the ERND. website are displayed in Australian dollars (AUD).
ERND. Running is not currently registered for GST and GST is not separately charged on purchases.
Available payment methods are displayed at checkout. Payment must be successfully processed before an order is confirmed.
By placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into the purchase.
Once an order has been placed, you may contact us to request a change or cancellation. We’ll do our best to accommodate your request, however changes or cancellations cannot be guaranteed once your order has been processed or dispatched.
PRICING & AVAILABILITY
We make reasonable efforts to ensure product information, pricing and availability on our website are accurate.
If a genuine website, pricing, product-information or stock error occurs, we reserve the right to correct the error and, where permitted by law, cancel an affected order and provide an appropriate refund.
If an item becomes unavailable after you place your order, we’ll contact you and offer the choice of an available alternative, store credit or a full refund.
DISCOUNTS & PROMOTIONS
Unless otherwise stated, only one discount or promotional code may be used per order.
Items purchased using a discount code or during a promotion remain eligible for our standard change-of-mind return policy unless they are specifically marked FINAL SALE.
Promotional offers may be subject to additional terms displayed at the time of the promotion.
PRE-ORDERS
From time to time, ERND. may offer products for pre-order.
Estimated dispatch dates will be displayed on the relevant product page where available. These dates are estimates and may change due to production, freight or other circumstances outside our reasonable control.
If there is a significant delay to a pre-order, we’ll contact affected customers with an update and any options that may apply.
PRODUCT IMAGES & COLOUR
We make every reasonable effort to represent our products accurately.
However, colours and appearance may vary slightly depending on photography, lighting, screen settings and the device being used.
Minor visual differences of this nature do not necessarily mean a product is faulty. This does not affect your rights where a product is materially different from its description or otherwise fails to meet a consumer guarantee.
SIZING
Please refer to the relevant size guide before ordering.
Fit and sizing may vary between different ERND. products and styles depending on their intended use, construction and fit.
If you order the wrong size, our change-of-mind exchange policy below applies.
SHIPPING
AUSTRALIAN SHIPPING
ERND. currently ships within Australia only.
Standard Shipping — $10 AUD
FREE Standard Shipping — Orders over $150 AUD
We currently do not offer express or international shipping.
Orders are generally processed and dispatched within 1–3 business days.
During product launches, sales or other peak periods, processing may take a little longer.
Estimated delivery after dispatch is approximately 3–7 business days, depending on your location and the shipping carrier. Delivery times are estimates only and may be affected by circumstances outside our control.
TRACKING
All shipped Australian orders include tracking.
Once your order has been dispatched, tracking information will be sent to the email address provided with your order.
INCORRECT ADDRESSES
Please check your shipping information carefully before completing your order.
If an incorrect or incomplete address supplied by the customer causes an order to be returned to ERND., the customer will be responsible for the additional postage cost required to resend the order.
If the address error was made by ERND., we’ll cover the cost of correcting it.
LOST OR DELAYED ORDERS
If your tracking indicates that an order is significantly delayed or may have been lost in transit, please contact us at erndrunning.info@gmail.com.
We’ll work with the shipping carrier to investigate the issue and help resolve it.
LOCAL PICKUP
Free local pickup may be available at checkout.
We’ll contact you when your order is ready and provide collection instructions. Please wait until you receive confirmation before attempting to collect your order.
If an order remains uncollected, we’ll contact you and hold it for a reasonable period while alternative arrangements are made.
RETURNS & EXCHANGES
We want you to be happy with your ERND. gear.
For change-of-mind purchases, including ordering the wrong size, you may request an exchange or store credit within 30 days of receiving your order.
We do not offer refunds for change of mind.
To request a return or exchange, contact erndrunning.info@gmail.com before sending anything back. Please include your order details and reason for the return.
Once your return has been approved, we’ll provide return instructions.
RETURN CONDITIONS
For a change-of-mind return or exchange, products must be:
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Unworn and unused
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Unwashed
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In original condition
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Returned with all original tags and labels attached
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Free from marks, stains, odours, deodorant or other signs of wear
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Returned in the original packaging where reasonably possible
ERND. reserves the right to decline a change-of-mind return where these conditions have not been met.
RETURN POSTAGE
Customers are responsible for the cost of sending change-of-mind returns back to ERND.
For an approved size or product exchange, ERND. will cover the standard postage cost of sending the replacement item to you within Australia.
If your requested replacement is unavailable when your return is processed, we’ll issue store credit.
STORE CREDIT
Store credit issued for a change-of-mind return is valid for 12 months from the date of issue.
Store credit is not redeemable for cash except where required by law.
FINAL SALE
Products specifically marked FINAL SALE cannot be returned or exchanged for change of mind.
This does not affect any rights you may have under the Australian Consumer Law where a product is faulty or otherwise fails to meet a consumer guarantee.
HYGIENE-SENSITIVE PRODUCTS
For hygiene reasons, socks cannot be returned for change of mind once their packaging has been opened.
Garments containing built-in briefs, trunks or liners may only be returned for change of mind where they are unworn and have only been tried on over underwear.
These restrictions apply to change-of-mind returns only and do not limit your rights in relation to faulty products.
GIFTS
Items received as gifts may be exchanged or returned for store credit where the recipient can provide sufficient details of the original ERND. purchase.
Our normal return timeframe and conditions apply.
FAULTY, DAMAGED OR INCORRECT PRODUCTS
Our change-of-mind policy is separate from your rights under the Australian Consumer Law.
ERND. products come with consumer guarantees that cannot be excluded under Australian law.
If you believe your product is faulty, damaged, materially different from its description or you have received the incorrect product, contact erndrunning.info@gmail.com with:
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Your order number or other reasonable proof of purchase
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A description of the issue
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Photos where relevant
We may need to assess the product before determining the appropriate remedy.
Depending on the circumstances and the requirements of Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy.
Where you are entitled to a refund, it will be returned to your original payment method.
Where a product is confirmed to be faulty, damaged or incorrectly supplied, ERND. will cover or reimburse reasonable return postage costs where applicable.
Where appropriate, original shipping charges will also be refunded when an entire order is refunded due to a faulty, damaged or incorrectly supplied product.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
PRIVACY
ERND. respects your privacy.
When you use our website, place an order, contact us or subscribe to ERND. communications, we may collect information such as your:
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Name
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Email address
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Phone number
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Billing and delivery details
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Order and transaction information
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Communications with us
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Website usage and device information where collected through cookies or similar technologies
We use this information where reasonably necessary to operate ERND., including to:
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Process and fulfil orders
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Take and administer payments
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Arrange shipping and delivery
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Provide customer service
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Process returns and exchanges
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Prevent fraud and maintain website security
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Improve our website, products and customer experience
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Meet legal, accounting and regulatory obligations
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Send marketing communications where you have consented to receive them